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You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
• Protect the scalp with the Scalp Protection Gel for no-ouch experience.
• Mix the relaxer 2A and the activator 2B until smooth.
• Apply the relaxer mixture, full kit for virgin hair and half kit for retouching new growth.
• Smooth the relaxer, do not exceed the maximum recommended processing time for your hair type.
• Rinse out the relaxer thoroughly.
• Apply the neutralising shampoo. If the lather is pink, continue shampooing. If the lather is white, your relaxer is completely washed off.
• Apply oil moisturiser for long lasting moisture and shiny hair.
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